Location

Pune, Maharashtra | Hyderabad, Telangana | Bangalore, Karnataka, India

Job Category

• Information Technology (IT) & Software
• Customer Service & Support
• Internships & Entry-Level
• IT & Software Jobs
• Customer Support Jobs
• Private Jobs

Job Overview

Live Connections is hiring IT Service Desk Support (L1) Freshers for multiple locations across Pune, Hyderabad, and Bangalore. This opportunity is ideal for recent B.E./B.Tech graduates looking to begin their careers in IT support, technical troubleshooting, and enterprise service desk operations. With 40 openings available, candidates will gain hands-on experience supporting enterprise IT environments while working in a structured and collaborative team.

As an IT Service Desk Support Executive, you will provide Level 1 technical assistance, manage support tickets, troubleshoot common hardware and software issues, and ensure timely issue resolution by following established IT service management processes. You will also collaborate with senior support teams to deliver quality technical assistance and excellent customer service.

This role provides strong career growth opportunities in IT infrastructure, technical support, cloud services, and enterprise IT operations. Employees will benefit from structured training, exposure to industry-standard tools, and continuous professional development to build a successful long-term career in information technology.

Key Responsibilities

• Provide Level 1 IT Service Desk and technical support to end users.
• Log, track, and manage incidents using IT service management tools.
• Troubleshoot basic hardware, software, and application-related issues.
• Resolve common Office 365 user issues and account-related requests.
• Assist with Active Directory user account administration and password resets.
• Escalate complex technical issues to Level 2 support teams when required.
• Follow standard operating procedures, client processes, and service-level agreements (SLAs).
• Participate in onboarding, technical training, and continuous learning programs.
• Deliver excellent customer service through effective communication and timely issue resolution.

Requirements & Qualifications

Education

• B.E. or B.Tech degree.
• Graduation certificates are mandatory during the hiring process.

Experience

• Freshers are welcome to apply.
• Immediate joiners are preferred.

Technical Skills

• Basic knowledge of IT Service Desk or Technical Support.
• Familiarity with Microsoft Office 365.
• Basic understanding of Active Directory.
• Knowledge of ServiceNow Ticketing Tool (Preferred).
• Basic troubleshooting skills for hardware and software issues.

Soft Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Good analytical and problem-solving abilities.
• Ability to work in US/UK rotational shifts in a 24×7 support environment.
• Willingness to learn and adapt to enterprise IT support processes.

Salary, Benefits & Career Growth

Benefits

• Opportunity to begin a professional career in enterprise IT support.
• Structured onboarding and technical training programs.
• Exposure to industry-standard IT service management tools.
• Opportunity to work with global clients in a professional environment.
• Collaborative team culture and continuous learning opportunities.

Career Growth

• Career progression from IT Service Desk (L1) to L2 Technical Support, System Administration, Cloud Support, Infrastructure Support, and IT Operations roles.
• Continuous professional development through technical training and skill enhancement.
• Opportunities to gain expertise in enterprise IT support, cloud technologies, and service management platforms.
• Exposure to industry-recognized IT support methodologies and best practices.

Application Process

Application Process (Website)

• Apply only through the official job link.
• Click Apply Now on the website.

HR Email for Application

Send your updated CV directly