Call Center Manager Jobs | Libreville, Gabon (Lebanese Candidates Only)

Location

Libreville, Gabon

Job Category

• Customer Service & Support
• Administration & Office Support
• Hospitality & Tourism
• Retail & E-commerce
• Operations & Supply Chain
• Human Resources (HR) & Recruitment
• Private Jobs

Job Overview

A leading Food & Beverage and Retail Group in Libreville, Gabon is seeking an experienced Call Center Manager to oversee customer service operations across multiple brands and business locations. This leadership opportunity is ideal for experienced professionals with a strong background in call center management within the retail, hospitality, or food and beverage industries.

The successful candidate will be responsible for leading call center operations, improving customer satisfaction, developing high-performing teams, and ensuring operational excellence. Working closely with cross-functional departments, the Call Center Manager will play a key role in enhancing customer experience, streamlining communication processes, and supporting the organization’s continued business growth.

This position offers an excellent opportunity for long-term career growth within a leading regional organization. Professionals will gain valuable leadership experience while contributing to customer service excellence, operational efficiency, and continuous professional development.

Key Responsibilities

• Manage day-to-day call center operations across multiple brands and branches.
• Lead, recruit, train, coach, and motivate call center teams.
• Ensure high standards of customer service and customer satisfaction.
• Monitor team performance and implement service improvement initiatives.
• Develop operational procedures and customer service best practices.
• Coordinate with retail, hospitality, and operations teams.
• Utilize CRM systems, POS systems, call center software, and delivery platforms effectively.
• Prepare operational reports and performance metrics.
• Drive continuous improvement in customer support processes.
• Ensure service quality standards are consistently maintained.

Requirements & Qualifications

Education

• Bachelor’s degree in Business Administration, Hospitality Management, Communications, or a related field.

Experience

• Proven experience as a Call Center Manager.
• Previous experience within the retail, hospitality, or food & beverage industry is required.
• Demonstrated experience leading customer service teams and managing daily call center operations.

Technical Skills

• CRM systems.
• POS systems.
• Call center software.
• Delivery platforms.
• Performance management and reporting.
• Customer service operations management.

Language Requirements

• Fluency in French (Mandatory).
• English proficiency (Highly Preferred).
• Arabic proficiency (Highly Preferred).

Additional Requirements

• Lebanese candidates only.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Ability to recruit, train, mentor, and motivate teams.
• Strong organizational and problem-solving skills.

Salary, Benefits & Career Growth

Benefits

• Opportunity to join a leading Food & Beverage and Retail Group.
• Professional and collaborative work environment.
• Exposure to multi-brand customer service operations.
• Leadership role with operational responsibility.

Career Growth

This position provides excellent opportunities for career progression into senior customer experience, operations management, regional customer service leadership, and business operations roles within the retail and hospitality sectors.

Training & Professional Development

The organization supports continuous professional development through leadership experience, operational management, customer service excellence, and ongoing skill development across customer engagement technologies and management practices.

Application Process

Application Process (Website)

• Apply only through the official job link.
• Click Apply Now on the website.

HR Email for Application

Send your updated CV directly

Email Subject:
Call Center Manager