Healthcare Application Technical Support Engineer – GuidingCare | Remote

Location

Remote

Job Category

• Information Technology (IT) & Software
• Healthcare & Medical
• Customer Service & Support
• Remote / Work-from-Home Opportunities

Job Overview

We are seeking an experienced Healthcare Application Technical Support Engineer with strong expertise in GuidingCare, .NET, Python, production support, SQL Server, and healthcare management systems. The role is suited to professionals with 5–8 years of experience in technical support, system administration, application development, or related technical functions within healthcare technology environments.

The successful candidate will support healthcare applications and production environments, troubleshoot complex technical issues, work with databases and integrations, and contribute to the reliability and performance of healthcare management systems. Experience with claims processing, benefits management, provider network management, and healthcare insurance processes will be highly valuable.

This opportunity provides scope for long-term career growth in healthcare technology, application support, system integration, and enterprise software environments. Professionals can further strengthen their technical capabilities through hands-on experience, training, professional development, and relevant certification opportunities.

Key Responsibilities

• Provide technical and production support for healthcare management applications.
• Troubleshoot application, system, database, and integration-related issues.
• Work with GuidingCare and related healthcare technology platforms.
• Develop, maintain, and troubleshoot applications using .NET, C#, ASP.NET, and Python.
• Analyze and resolve production incidents within defined service requirements.
• Write and optimize complex SQL Server queries for troubleshooting and data analysis.
• Support system integrations using REST APIs and related technologies.
• Investigate issues involving claims processing, benefits management, and provider network management.
• Collaborate with technical, application, database, and healthcare business teams.
• Participate in system maintenance, upgrades, troubleshooting, and performance improvement activities.
• Document technical issues, resolutions, procedures, and support processes.

Requirements & Qualifications

• 5–8 years of experience in technical support, system administration, software development, or related roles involving healthcare management systems.
• Mandatory experience with GuidingCare.
• Strong experience with .NET and C#.
• Working knowledge of ASP.NET.
• Strong experience with Python.
• Hands-on experience with SQL Server and complex SQL queries.
• Experience in healthcare application production support.
• Knowledge of claims processing, benefits management, and provider network management.
• Experience with system integrations and REST APIs.
• Strong database troubleshooting and analytical skills.
• Understanding of healthcare terminology and processes.
• Knowledge of Medicare, Medicaid, insurance terminology, and healthcare systems is highly desirable.
• Strong communication, problem-solving, troubleshooting, and collaboration skills.

Salary, Benefits & Career Growth

The job description does not specify a salary or compensation range.

The position offers an opportunity to develop expertise across healthcare technology, application support, production operations, system integration, .NET development, Python, and database management. The role can support long-term career progression into senior application support, healthcare technology, technical lead, system integration, or application engineering positions.

Professional development through practical experience, technical training, and relevant certifications can further strengthen career opportunities in healthcare IT and enterprise application environments.

Application Process

Application Process (Website)

Apply only through the official job link.

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HR Email for Application

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