Senior Officer – Digital Performance | Digital Banking | Saudi Arabia

Location

Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Finance & Accounting
• Banking & Insurance
• Business Development
• Operations & Supply Chain

Job Overview

We are seeking a Senior Officer – Digital Performance to support digital banking performance management, analytics, reporting, and dashboard development within the banking sector. This role will contribute to the measurement and improvement of digital banking and innovation initiatives through structured performance reporting, data analysis, and business intelligence.

The successful candidate will prepare monthly digital performance reports, maintain Digital Banking & Innovation dashboards, analyze customer and user behavior, and support management-level reporting. The position will also contribute to digital banking budget tracking and reporting while working closely with cross-functional teams across digital transformation, delivery, payments, omnichannel, and self-service functions.

This opportunity offers strong career growth for professionals seeking to build expertise in digital banking analytics, performance management, financial analysis, and data visualization. Exposure to SAMA reporting, digital channels, customer analytics, and digital payments can support continued professional development and specialization within banking and financial services.

Key Responsibilities

• Support the Digital Banking & Innovation performance strategy.
• Prepare and issue monthly digital performance reports.
• Support the development and maintenance of monthly Digital Banking & Innovation dashboards.
• Generate analytical reports using the Digital Channels Analytics Engine to evaluate customer and user behavior.
• Support the preparation of digital banking reports requested by SAMA.
• Track digital banking budgets and prepare monthly expenditure and spend reports.
• Analyze digital banking performance metrics and KPIs.
• Prepare management-level reports and analytical insights.
• Work collaboratively with Digital Business Engagement, Digital Transformation, Digital Delivery, Omni Channel, Self-Service, and Digital Payments teams.
• Translate performance and customer data into actionable business insights.

Requirements & Qualifications

Education

• Bachelor’s or Master’s degree in Business, Management Information Systems (MIS), Mathematics, Statistics, Finance, or a related field.

Experience

• 2–3 years of experience in a Senior Officer-level position, preferably within banking or digital banking.
• Experience in performance reporting and data analysis.
• Experience developing dashboards and data visualization reports.
• Experience preparing management and analytical reports.
• Experience with financial or budget analysis and monthly spend reporting.

Technical Skills

• Strong Excel and reporting skills.
• Strong analytical and data interpretation capabilities.
• Understanding of digital banking performance metrics and KPIs.
• Experience with dashboard development and data visualization.
• Familiarity with Power BI or other data visualization tools is advantageous.
• Knowledge of digital banking KPIs, dashboards, and performance measurement.

Preferred Experience

• Digital Banking, FinTech, or Financial Services experience.
• Exposure to digital channels and customer behavior analytics.
• Experience with digital payments, self-service, or omnichannel banking.
• Exposure to SAMA reporting requirements.

Soft Skills

• Strong analytical and critical-thinking abilities.
• Excellent communication skills.
• Ability to convert complex data into actionable business insights.
• Strong cross-functional collaboration skills.

Preference: Saudi Nationals.

Salary, Benefits & Career Growth

Salary details are not specified for this position.

The role provides opportunities for career progression and professional development within digital banking, performance management, analytics, and financial services. Professionals may strengthen their expertise through hands-on exposure to digital banking KPIs, dashboard development, customer behavior analytics, digital payments, SAMA reporting, and data visualization.

Training, certification, and skill-development opportunities may be available depending on the employer’s professional development programs and business requirements.

Application Process

Application Process (Website)

Apply only through the official job link.

Click Apply Now on the website.

HR Email for Application

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