Computer Technician / Service Desk Specialist | IT Support | Saudi Arabia

Location

Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Customer Service & Support
• Telecommunications

Job Overview

A growing IT team is seeking qualified professionals for Computer Technician and Service Desk positions. These roles are focused on providing reliable technical support, troubleshooting hardware and software issues, maintaining IT systems, and delivering effective user support.

The Computer Technician role is suitable for professionals with 1–2 years of technical support experience, while the Service Desk position requires 2–3 years of experience in Service Desk or technical support environments. Candidates should have practical knowledge of Windows, Microsoft 365, troubleshooting, ticketing systems, and basic networking.

These opportunities provide scope for career growth, professional development, technical training, and upskilling in IT support, service management, Microsoft technologies, hardware maintenance, and enterprise IT operations.

Key Responsibilities

Computer Technician

• Provide technical support for computer hardware and software issues.
• Troubleshoot Windows and Microsoft 365-related problems.
• Perform hardware maintenance and basic IT troubleshooting.
• Support basic networking-related issues.
• Manage and update technical support tickets.
• Provide field support when required.
• Visit branches to address IT-related technical requirements.
• Assist users with hardware, software, and connectivity issues.

Service Desk

• Provide first-level technical support to users.
• Troubleshoot Windows and Microsoft 365 issues.
• Diagnose and resolve technical problems efficiently.
• Provide professional user support and assistance.
• Create, update, and follow up on service tickets.
• Communicate effectively with users regarding technical issues.
• Escalate unresolved technical issues when required.
• Maintain accurate records of support requests and resolutions.

Requirements & Qualifications

Computer Technician

• Diploma or Bachelor’s degree in IT or a related discipline.
• 1–2 years of experience in technical support.
• Experience with Windows and Microsoft 365.
• Experience in hardware maintenance.
• Basic knowledge of networking.
• Familiarity with ticketing systems.
• Willingness and ability to provide field support and visit branches.

Service Desk

• Diploma or Bachelor’s degree in IT or a related discipline.
• 2–3 years of experience in Service Desk or technical support.
• Proficiency in Windows and Microsoft 365.
• Strong technical troubleshooting skills.
• Good communication and user-service skills.
• Experience with ticket follow-up and support processes.
• Strong problem-solving and customer-service abilities.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided for these positions.

The roles offer opportunities to develop practical expertise in IT technical support, Microsoft 365, Windows environments, hardware maintenance, networking, ticket management, and Service Desk operations.

Professionals can build long-term career growth and professional development through hands-on experience in enterprise IT support and service management. Specific employee benefits, training programs, and certification support have not been provided.

Application Process

Application Process (Website):

Apply through the employer’s official recruitment process.

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HR Email for Application

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