Service Desk Agent – IT Support | Saudi Arabia

Location: Saudi Arabia

Job Category:

• Information Technology (IT) & Software
• Customer Service & Support
• Telecommunications
• Others / Miscellaneous

Job Overview

We are seeking experienced Service Desk Agents to provide IT support and technical assistance in a professional service desk environment in Saudi Arabia. The role is suitable for IT support professionals with hands-on experience in Active Directory (AD), Microsoft 365, and IT Service Management (ITSM) platforms.

The successful candidate will contribute to efficient technical support operations by assisting users, resolving IT-related issues, and maintaining effective communication throughout the support process. Strong English communication skills and relevant IT support experience are essential for this position.

This opportunity can support long-term career growth in IT support and service management, with opportunities to strengthen technical skills across Microsoft technologies, Active Directory, Microsoft 365, and ITSM processes.

Key Responsibilities

• Provide technical support and assistance to end users.
• Troubleshoot and resolve IT-related incidents and service requests.
• Support Active Directory (AD) environments.
• Provide support for Microsoft 365 technologies.
• Work with ITSM platforms to manage incidents and service requests.
• Communicate effectively with users and technical teams.
• Maintain professional service desk and customer support standards.
• Escalate complex technical issues when required.
• Follow established IT support and service management procedures.

Requirements & Qualifications

• Minimum 1 year of experience in IT support.
• Hands-on experience with Active Directory (AD).
• Practical experience supporting Microsoft 365.
• Experience working with ITSM platforms.
• Strong communication skills.
• Excellent English language skills.
• Ability to troubleshoot IT issues and provide effective user support.
• Candidates must meet the employer’s Saudi-only eligibility requirement.

Salary, Benefits & Career Growth

Salary and specific employee benefits have not been provided in the original job posting and therefore are not listed.

The position offers an opportunity to develop professionally within IT support and service desk operations. Relevant training, technical upskilling, and continued development in Microsoft technologies, ITSM practices, and service management can support future career progression in the IT industry.

Application Process

Application Process (Website):

Apply through the official job application process.

Click Apply Now on the website and follow the application instructions.

HR Email for Application

Send your updated CV directly

Email Subject: SDA