IT Helpdesk Specialist – New Cairo, Egypt

Location

New Cairo, Egypt

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Customer Service & Support

Job Overview

Golden View Developments is seeking an IT Helpdesk Specialist to join its Information Technology team in New Cairo. Reporting to the System Administrator, the role will provide first-line technical support to employees and help maintain reliable IT systems, devices, networks, and workplace technology.

The successful candidate will troubleshoot hardware, software, operating system, and network issues, while supporting Windows and macOS environments, IT devices, LAN/WAN and Wi-Fi connectivity, software installations, security updates, and IT asset management. The position also provides exposure to server room operations, backups, and security protocols.

This opportunity provides scope for career growth and professional development within IT support and infrastructure. Relevant training and certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator can further support technical development and progression toward system administration and infrastructure roles.

Key Responsibilities

• Provide first-line technical support to employees.
• Troubleshoot hardware, software, network, and operating system issues.
• Diagnose and resolve Windows and macOS technical problems.
• Configure and maintain laptops, desktops, printers, mobile devices, and peripherals.
• Install and update software applications.
• Apply security patches and support endpoint security requirements.
• Troubleshoot LAN, WAN, and Wi-Fi connectivity issues.
• Support server room operations and related technical activities.
• Assist with backup operations and security protocols.
• Maintain accurate IT asset inventories and technical documentation.
• Escalate complex technical issues to appropriate technical teams.
• Provide clear and professional technical support to non-technical users.
• Prioritize support requests and manage multiple technical issues effectively.

Requirements & Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2–3 years of experience in IT Helpdesk, Technical Support, or System Administration.
• Good knowledge of Windows 10/11 and macOS.
• Strong understanding of TCP/IP, DNS, and DHCP.
• Knowledge of routers and switches.
• Strong hardware, software, and network troubleshooting skills.
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• Ability to support non-technical users effectively.
• Ability to prioritize tasks and work effectively under pressure.

Preferred Certifications:

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator

Salary, Benefits & Career Growth

Salary information has not been provided by the employer and therefore is not listed.

The position provides professional development opportunities through hands-on experience with IT helpdesk operations, endpoint support, Windows and macOS administration, networking, IT assets, server room operations, backups, and security protocols.

Career progression can include Senior IT Support Specialist, System Administrator, Network Support Specialist, IT Infrastructure Specialist, and related IT operations roles. Relevant technical certifications and continuous training in networking, endpoint management, cybersecurity, and system administration can further support career advancement.

Application Process

Application Process (Website)

No official online application link was provided in the job advertisement.

Interested candidates should send their updated CV directly to the recruitment email below.

HR Email for Application

Send your updated CV

Please mention “IT Helpdesk Specialist” in the email subject line.