Change Management Engineer – Telecom & Managed Services | Saudi Arabia

Location

Saudi Arabia (KSA)

Job Category

• Telecommunications
• Information Technology (IT) & Software
• Engineering & Technical
• Operations & Supply Chain

Job Overview

Tangent International is seeking an experienced Change Management Engineer for an opportunity within a client’s Managed Services environment in Saudi Arabia. The role is suited to telecom professionals with strong technical knowledge across RAN, Core, Transmission, and IP networks, combined with practical experience in telecom change management.

The successful candidate will support change governance and coordination across NOC/FO, BO/L2-L3, and Field Operations teams. The position requires experience with MOP preparation, risk assessment, CAB processes, change governance, and ITIL-based change management. Exposure to Ericsson ENM/OSS and ServiceNow or Remedy is also relevant.

This opportunity provides scope for career growth in telecom operations, change management, managed services, network operations, and IT service management. Continued professional development, ITIL certification, technical training, and hands-on exposure to managed services environments can support progression into senior change management and telecom operations roles.

Key Responsibilities

• Coordinate and manage telecom network changes within a Managed Services environment.
• Support change planning, assessment, approval, implementation, and closure.
• Prepare and review Method of Procedures (MOPs) for planned changes.
• Conduct change risk assessments and ensure appropriate mitigation measures are documented.
• Coordinate Change Advisory Board (CAB) activities and change governance processes.
• Coordinate change activities across NOC/FO, BO/L2-L3, and Field Operations teams.
• Support changes involving RAN, Core, Transmission, and IP environments.
• Monitor change implementation and ensure compliance with approved procedures.
• Manage change-related documentation and records.
• Support incident prevention through effective change planning and governance.
• Work with relevant stakeholders to resolve change-related issues.
• Apply ITIL Change Management principles throughout the change lifecycle.

Requirements & Qualifications

• Minimum 5+ years of telecom industry experience.
• 2–3+ years of Change Management experience.
• Strong understanding of:
  • RAN
  • Core
  • Transmission
  • IP Networks
• Experience or exposure to Ericsson ENM / OSS.
• Experience with ServiceNow or Remedy.
• Strong knowledge of ITIL Change Management.
• Experience coordinating with:
  • NOC/FO
  • BO/L2-L3
  • Field Operations
• Strong experience with MOP preparation and review.
• Strong risk assessment and change governance experience.
• Experience with CAB processes.
• Strong stakeholder coordination and communication skills.
• Experience within an Ericsson Managed Services environment would be particularly relevant.

Salary, Benefits & Career Growth

Salary and specific benefits information were not provided for this position.

The role provides professional development through hands-on experience in telecom change management, managed services, network operations, ITIL processes, change governance, risk assessment, and cross-functional coordination.

Career progression may include opportunities toward Senior Change Management Engineer, Change Manager, Telecom Operations Manager, Service Management Specialist, or IT Service Management roles through experience, ITIL certification, technical training, and continued professional development.

Application Process

Application Process (Website)

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