End User Support Engineer – Dubai, UAE

Location

Dubai, United Arab Emirates

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Healthcare & Medical
• Customer Service & Support
• Telecommunications

Job Overview

A large-scale healthcare IT environment in Dubai is seeking experienced End User Support Engineers to provide technical support across 20 hospitals and clinics, serving more than 9,000 users. The role is focused on enterprise desktop and end-user technology support across multiple healthcare locations.

The successful candidate will troubleshoot hardware, operating systems, network connectivity, enterprise applications, endpoint security, Active Directory, and ITSM-related issues. The position requires strong customer service skills and the ability to provide onsite, multi-site technical support within a 24×7 shift environment.

This opportunity offers exposure to a large enterprise healthcare technology environment and can support long-term career growth in desktop support, infrastructure, IT operations, endpoint management, and healthcare IT. Experience or certifications such as MCSE, MCITP, and ITIL can further support professional development and career progression.

Key Responsibilities

• Provide end-user and desktop support across multiple healthcare locations.
• Troubleshoot desktops, laptops, tablets, printers, scanners, and other peripherals.
• Diagnose and resolve Windows and macOS operating system issues.
• Troubleshoot LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP connectivity issues.
• Administer and troubleshoot Active Directory-related issues.
• Support MFA and endpoint security technologies.
• Perform Windows installation, imaging, configuration, and PC deployment.
• Support enterprise applications and productivity tools.
• Provide technical support for Oracle Health, Microsoft Office, Adobe, and Cisco Call Manager environments.
• Manage and resolve ITSM tickets in accordance with defined SLAs.
• Provide onsite technical support across multiple healthcare sites.
• Troubleshoot hardware and software incidents and perform root-cause analysis where required.
• Maintain effective communication with end users and technical teams.
• Support users in a professional healthcare environment while maintaining service quality and availability.
• Participate in 24×7 shift-based technical support operations.

Requirements & Qualifications

Experience

• 3–5 years of experience in End User Support, Desktop Support, or a similar IT support role.
• Strong hands-on hardware and software troubleshooting experience.
• Experience supporting enterprise IT environments is preferred.

Technical Skills

• Windows and macOS troubleshooting.
• Active Directory.
• DNS and DHCP.
• LAN, Wi-Fi, VPN, and TCP/IP.
• Hardware and peripheral troubleshooting.
• Windows installation, imaging, and PC deployment.
• ITSM and ticketing systems.
• Endpoint security and MFA.
• Enterprise applications and productivity software.

Education

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Additional Requirements

• Valid UAE Driving License is mandatory.
• Willingness to travel between multiple sites.
• Ability to work 24×7 shifts.
• Excellent communication and customer service skills.
• Ability to work effectively in a multi-site healthcare IT environment.

Preferred

• Healthcare IT experience.
• Enterprise IT support experience.
• MCSE certification or experience.
• MCITP certification or experience.
• ITIL certification or experience.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided in the available job posting.

The role offers valuable experience supporting a large-scale healthcare IT environment with thousands of endpoints across multiple hospitals and clinics. It provides opportunities to develop expertise in enterprise end-user support, infrastructure, endpoint security, ITSM, networking, and healthcare technology.

Professional development through certifications such as ITIL, Microsoft certifications, and relevant endpoint or infrastructure certifications can support career progression into Senior Desktop Support Engineer, Infrastructure Support Engineer, Systems Administrator, IT Operations, or Healthcare IT specialist roles.

Application Process

Application Process (Website)

The provided job description does not include an official application website or Apply Now link.

Candidates should apply directly through the HR email provided below.

HR Email for Application

Send your updated CV directly

Subject: End User Support Engineer

Candidates should ensure their CV clearly highlights their relevant desktop support experience, technical skills, UAE driving license, and availability for 24×7 shift work.