Incident Manager, Production Support, Head of Infrastructure & Jira Administrator | Saudi Arabia

Location

Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Operations & Supply Chain
• Telecommunications
• Others / Miscellaneous

Job Overview

Fircroft is hiring experienced technology professionals for multiple opportunities in Saudi Arabia, covering incident management, production support, infrastructure leadership, and Jira administration. These positions are suited to professionals with strong experience managing enterprise technology operations, infrastructure environments, service incidents, and technology delivery platforms.

The available roles provide opportunities to contribute to IT service management, production systems, infrastructure resilience, capacity planning, technology operations, and delivery governance. Candidates will work in roles requiring technical expertise, operational coordination, stakeholder communication, and effective problem-solving.

These opportunities can support career growth and professional development through exposure to enterprise technology environments, infrastructure leadership, IT operations, incident management, and technology delivery processes.

Available Positions & Key Responsibilities

Incident Manager | 10–15 Years Experience

• Own and coordinate incident management processes.
• Coordinate resolution activities across technical and operational teams.
• Manage incident-related communications and stakeholder updates.
• Lead root-cause analysis activities.
• Coordinate post-incident reviews and follow-up actions.
• Support continuous improvement of incident management processes.

Production Support | 3–10 Years Experience

• Provide operational support for production systems.
• Monitor production environments and system performance.
• Identify, investigate, and resolve production incidents.
• Coordinate technical troubleshooting and issue resolution.
• Support stable and reliable day-to-day production operations.

Head of Infrastructure | 10–15 Years Experience

• Lead the organization’s infrastructure function.
• Provide technical direction and strategic infrastructure leadership.
• Drive infrastructure resilience and availability initiatives.
• Manage capacity planning and infrastructure requirements.
• Lead and manage infrastructure teams.
• Support the development and continuous improvement of enterprise infrastructure environments.

Jira Administrator | 10–15 Years Experience

• Administer Jira workflows and configurations.
• Manage user permissions and access.
• Configure and maintain Jira boards.
• Develop and maintain reporting capabilities.
• Support delivery and technology teams in their use of Jira.
• Ensure Jira environments effectively support technology delivery processes.

Requirements & Qualifications

Incident Manager

• 10–15 years of relevant professional experience.
• Strong incident management experience.
• Expertise in coordinating technical resolution activities.
• Strong communication and stakeholder management skills.
• Experience with root-cause analysis and post-incident processes.

Production Support

• 3–10 years of relevant professional experience.
• Experience supporting production systems.
• Strong monitoring and incident-resolution capabilities.
• Good troubleshooting and analytical skills.
• Ability to work effectively in operational technology environments.

Head of Infrastructure

• 10–15 years of relevant professional experience.
• Strong infrastructure management and leadership experience.
• Expertise in technical direction and infrastructure strategy.
• Experience with resilience and capacity planning.
• Strong team management and leadership capabilities.

Jira Administrator

• 10–15 years of relevant professional experience.
• Strong Jira administration experience.
• Knowledge of Jira workflows, permissions, boards, and reporting.
• Ability to support technology and delivery teams.
• Strong configuration, organizational, and problem-solving skills.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided for these positions.

The roles offer opportunities to develop and apply expertise across IT operations, incident management, production support, enterprise infrastructure, service reliability, and technology delivery. Senior professionals may also gain opportunities to take on greater technical, operational, or people-management responsibilities.

Continued professional development, technical upskilling, leadership development, and enterprise technology exposure can support long-term career progression within IT and technology operations.

Application Process

Application Process (Website):

Apply through the employer’s official recruitment process.

Candidates should submit their updated CV directly using the HR email address provided below.

HR Email for Application

Send your updated CV directly

Please clearly mention the position you are applying for in the email subject line.