IT Support Engineer – Desktop Support Level 1 | Valladolid, Spain

Location

Valladolid & Surrounding Region, Castile and León, Spain

Job Category

• Information Technology (IT) & Software
• Telecommunications
• Internships & Entry-Level

Job Overview

AUH Technologies is seeking IT Support Engineers to support Desktop Support Services at Level 1 across Valladolid and the surrounding region of Castile and León, Spain. The role is suitable for early-career IT professionals and students seeking practical experience in technical support and onsite IT service delivery.

This is a dispatch-based, on-call support role. When an IT support ticket is raised, the assigned technician will be required to travel to the relevant site and provide onsite technical assistance. The opportunity offers practical exposure to desktop support, troubleshooting, incident handling, and onsite IT operations.

The position can support long-term career growth by allowing candidates to build hands-on IT support experience and strengthen their technical troubleshooting and customer-support skills.

Key Responsibilities

• Respond to assigned IT support dispatch tickets.
• Travel onsite when a support ticket is raised.
• Provide Level 1 desktop and technical support.
• Diagnose and troubleshoot basic hardware and software issues.
• Assist users with IT-related technical problems.
• Follow assigned support procedures and ticket requirements.
• Document completed support activities and relevant technical findings.
• Escalate issues requiring higher-level technical intervention.
• Maintain professional communication with users and support teams.

Requirements & Qualifications

• Basic knowledge of IT support and desktop troubleshooting.
• Interest in developing a career in IT support and technical services.
• Ability to travel to customer or assigned sites within Valladolid and the surrounding region.
• Availability for on-call dispatch assignments.
• Good communication and problem-solving skills.
• Ability to work independently when responding to onsite support tasks.
• Early-career IT professionals and students are encouraged to apply.
• Relevant IT education, training, or certifications can be beneficial.

Salary, Benefits & Career Growth

The employer has not specified a salary or compensation package for this position.

The role provides an opportunity to gain practical experience in Level 1 desktop support, onsite troubleshooting, incident management, and IT service delivery. Early-career professionals and students can use the experience to strengthen their technical skills and build a foundation for long-term career growth in IT support and infrastructure.

Specific employee benefits, training programs, and certification support have not been provided in the original vacancy announcement.

Application Process

Application Process (Website)

Interested candidates should submit their updated CV directly to the recruitment email.

Start Date: ASAP

HR Email for Application

Send your updated CV directly

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