Location

Dubai, United Arab Emirates (UAE)

Job Category

• Information Technology (IT) & Software
• IT & Software Jobs
• Engineering & Technical
• Customer Service & Support
• Private Jobs

Job Overview

SIBCA is seeking an experienced IT Support Engineer to join its team in Dubai, UAE. This opportunity is ideal for IT professionals with strong expertise in desktop support, Microsoft technologies, network administration, and infrastructure management. The successful candidate will provide technical support across corporate offices and project sites, ensuring reliable IT operations and excellent end-user support.

As an IT Support Engineer, you will be responsible for troubleshooting hardware, software, networking, and Microsoft 365 issues while supporting Windows Server environments, Active Directory, virtualization platforms, and enterprise IT infrastructure. You will work closely with internal users to resolve technical issues efficiently and maintain business continuity across multiple locations.

This position offers excellent opportunities for professional development, technical training, and long-term career growth in enterprise IT infrastructure, systems administration, and network support within a dynamic technology-driven organization.

Key Responsibilities

• Provide end-user support for hardware, software, Microsoft 365, printers, and connectivity issues.
• Troubleshoot LAN, WAN, Wi-Fi, TCP/IP, VLAN, DNS, DHCP, VPN, switches, routers, and wireless access points.
• Support Windows Server environments and Active Directory administration.
• Manage Group Policy, file servers, virtualization platforms, and backup solutions.
• Monitor system performance and maintain IT infrastructure.
• Install, configure, and maintain software and operating systems.
• Manage IT assets and inventory records.
• Perform security updates and system maintenance.
• Create, modify, and manage user accounts and permissions.
• Resolve service desk tickets within defined service levels.
• Travel to company offices and project sites to provide on-site technical support.

Requirements & Qualifications

Education

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Experience

• Minimum 3–5 years of relevant IT support experience.

Technical Skills

• Microsoft 365 Administration
• Windows Desktop Support
• Windows Server Administration
• Active Directory
• Group Policy
• File Server Management
• Virtualization
• Backup Solutions
• System Monitoring
• LAN/WAN Networking
• Wi-Fi Networking
• TCP/IP
• VLAN
• DNS
• DHCP
• VPN
• Network Switches
• Routers
• Wireless Access Points
• Hardware Troubleshooting
• Software Installation
• IT Asset Management
• Service Desk Support

Preferred Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Expert (MCSE)

Additional Requirements

• Valid UAE Driving License.
• Own vehicle for travel to offices and project sites.

Soft Skills

• Excellent troubleshooting and analytical skills.
• Strong customer service and end-user support abilities.
• Effective communication and interpersonal skills.
• Strong organizational and time management capabilities.
• Ability to work independently and collaboratively within a team.

Salary, Benefits & Career Growth

Benefits

• Benefits as per company policy.
• Opportunity to work with enterprise IT infrastructure and Microsoft technologies.
• Exposure to networking, systems administration, and virtualization environments.
• Dynamic and collaborative work environment.
• Opportunity to support multiple offices and project locations.

Career Growth

• Professional development in enterprise IT support and systems administration.
• Opportunities to strengthen expertise in Microsoft technologies, networking, and virtualization.
• Exposure to large-scale corporate IT environments.
• Continuous learning through technical training, certifications, and hands-on experience.

Application Process

Application Process (Website)

• Apply only through the official job link.
• Click Apply Now on the website.

HR Email for Application

Send your updated CV directly