IT Support Technician – Windows, Networking & Active Directory | Jordan

Location

Jordan — Specific city not provided

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Customer Service & Support
• Administration & Office Support

Job Overview

National Office Systems (NOS) is seeking a qualified IT Support Technician to provide technical assistance to users and maintain computer hardware, software, operating systems, and network connectivity. The position is suited to an IT professional with practical technical support experience and a strong understanding of Windows environments.

The successful candidate will troubleshoot IT-related issues, install and configure Windows operating systems and software, maintain computer hardware, configure employee workstations, support printers and networks, and perform data backups and transfers.

This role offers opportunities for career growth through hands-on experience in IT technical support, Windows administration, networking, Active Directory, hardware maintenance, troubleshooting, and IT service management. Further technical training and relevant certifications can support professional development and progression in IT infrastructure and support.

Key Responsibilities

• Provide technical support to users and troubleshoot IT-related issues.
• Diagnose and resolve hardware and software problems.
• Install and configure Windows operating systems, software, and device drivers.
• Perform hardware and software maintenance for computers.
• Set up employee computers and configure connections to printers and networks.
• Configure and troubleshoot workstation network connectivity.
• Perform data backups and user data transfers.
• Support users with common IT and desktop-computing issues.
• Document technical problems, troubleshooting procedures, and resolutions.
• Maintain accurate records of IT support activities.
• Escalate complex technical issues when required.

Requirements & Qualifications

Education

• Diploma or Bachelor’s degree in:
  • Information Technology
  • Computer Science
  • Related field

Experience

• Minimum 1 year of experience in IT technical support.

Technical Skills

• Good knowledge of Windows operating systems.
• Understanding of computer hardware and maintenance.
• Knowledge of computer networking.
• Working knowledge of Active Directory.
• Experience with software and driver installation.
• Strong troubleshooting and problem-solving skills.
• Ability to configure computers, printers, and network connections.

Professional Skills

• Good communication and user-support skills.
• Strong attention to detail.
• Ability to diagnose technical issues systematically.
• Good documentation and organizational skills.
• Ability to work effectively with users and internal teams.

Salary, Benefits & Career Growth

Salary is not specified in the job description.

The role provides an opportunity to build practical experience across IT technical support, Windows administration, computer hardware, networking, Active Directory, troubleshooting, and data management. These skills can support future career progression into areas such as system administration, network support, IT infrastructure, and technical services.

Specific employee benefits, training programs, certification support, and other employment terms should be confirmed directly with National Office Systems during the recruitment process.

Application Process

Application Process (Website):

Apply only through the official job link, if provided by the employer.

Click Apply Now on the website and follow the employer’s application instructions.

HR Email for Application

Send your CV directly

Email Subject: IT Support Technician

Applicants should ensure they meet the stated education, experience, and technical requirements before applying.