IT Technician / IT Support Specialist | Riyadh, Saudi Arabia

Location

Riyadh, Saudi Arabia (Onsite) & Offshore Remote

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Job Category

• Information Technology (IT) & Software
• Customer Service & Support
• IT & Software Jobs
• Private Jobs

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Job Overview

An organization is seeking an experienced IT Technician / IT Support Specialist to provide first-line technical support for end users in Riyadh, Saudi Arabia. This 12-month extendable contract offers an excellent opportunity for IT professionals with strong technical support experience to contribute to maintaining reliable IT operations while delivering exceptional customer service.

The successful candidate will be responsible for supporting desktop and laptop systems, software installations, user account management, network connectivity, and IT infrastructure. Working as part of the IT Support team, the role involves troubleshooting technical issues, configuring hardware and software, maintaining IT assets, and ensuring users receive timely and effective technical assistance.

This position offers valuable opportunities for professional development, technical skill enhancement, and long-term career growth within enterprise IT support, desktop administration, and end-user computing services.

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Employment Details

• Contract Duration: 12 Months (Extendable)
• Work Mode: Onsite (Riyadh, Saudi Arabia) & Offshore Remote

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Key Responsibilities

• Provide first-level technical support for hardware, software, and peripheral devices.
• Install, configure, and troubleshoot desktop and laptop computers.
• Support Microsoft Windows and macOS operating systems.
• Assist users with Microsoft Office 365 applications and related services.
• Diagnose and resolve hardware, software, printer, and connectivity issues.
• Set up workstations, monitors, docking stations, printers, and other IT equipment.
• Configure user accounts, passwords, and access permissions.
• Log, monitor, and resolve incidents using the organization’s helpdesk system.
• Escalate complex technical issues to senior support teams when required.
• Perform routine maintenance, software updates, and system health checks.
• Troubleshoot LAN, Wi-Fi, VPN, and other basic network connectivity issues.
• Maintain inventory records of IT assets and equipment.
• Document technical support activities and maintain system documentation.
• Deliver professional customer service while following IT policies and procedures.

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Requirements & Qualifications

Education

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related field.

Experience

• Minimum 7 years of professional IT support experience.

Technical Skills

• Microsoft Windows Operating Systems
• macOS
• Microsoft Office 365
• Helpdesk / Ticketing Systems
• Desktop & Laptop Support
• Printer & Peripheral Support
• Basic Networking (TCP/IP, LAN, Wi-Fi)
• Active Directory (Basic User Account Management is an advantage)

Professional Skills

• Strong troubleshooting and analytical skills.
• Excellent customer service and communication skills.
• Ability to prioritize and resolve technical issues efficiently.
• Strong documentation and organizational abilities.
• Ability to work independently and collaboratively within an IT support team.

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Salary, Benefits & Career Growth

Benefits

• 12-month extendable contract.
• Opportunity to work in a professional enterprise IT environment.
• Exposure to modern desktop support and IT infrastructure technologies.
• Collaborative and customer-focused work environment.

Career Growth

This position provides excellent opportunities to strengthen expertise in IT support, desktop administration, system troubleshooting, Microsoft technologies, and enterprise infrastructure while supporting long-term career advancement in information technology.

Professional Development

Successful candidates will gain hands-on experience with enterprise IT operations, helpdesk management, operating systems, networking, and end-user support while enhancing technical and customer service competencies.

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Application Process

Apply only through the official job link.

Click Apply Now on the website.

Please include the following information with your application:

• Relevant Years of Experience
• Current Location
• Current Salary
• Expected Salary

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HR Email for Application

Send your updated CV directly

Email Subject: IT Technician / IT Support Specialist