Lead Service Management – 8-Month Contract | Qatar

Location

Qatar — Candidates must currently be available in Qatar

Job Category

• Information Technology (IT) & Software
• Telecommunications
• Operations & Supply Chain
• Business Development

Job Overview

An urgent opportunity is available for a Lead Service Management professional for an 8-month contract in Qatar. The position is suited to a senior IT service management professional with 13+ years of experience and strong expertise in ITIL/ITSM, enterprise service management, process improvement, and ITSM solution design.

The successful candidate will contribute to the design, implementation, integration, and continuous improvement of enterprise IT service management processes. The role requires strong knowledge across incident, problem, change, request, release, service level, configuration, service catalogue, and service continuity management, along with the ability to work effectively with business and technical stakeholders.

This position offers senior-level professional exposure to enterprise ITSM, service architecture, process design, business analysis, and IT infrastructure. Candidates with relevant ITIL/ITSM expertise and experience with SMAX, UCMDB, and Universal Discovery can further develop their professional capabilities through this project-based opportunity.

Key Responsibilities

• Lead enterprise IT service management processes and improvement initiatives.
• Design, implement, and optimize ITSM processes in line with organizational requirements.
• Develop and manage ITSM integrations and enterprise service management solutions.
• Oversee Incident, Problem, Change, Request, Release, Service Level, Configuration, Service Catalogue, and Service Continuity Management processes.
• Analyze IT infrastructure, business requirements, and service architecture.
• Support process design and business analysis activities.
• Work with stakeholders to identify service-management requirements and improvement opportunities.
• Use project and documentation tools including Microsoft Project, Visio, and PowerPoint.
• Monitor service-management activities and support continuous process improvement.
• Prepare and communicate project and service-management information to relevant stakeholders.
• Work independently in a high-pressure, deadline-driven environment.

Requirements & Qualifications

• 13+ years of relevant professional experience.
• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
• Strong ITIL/ITSM expertise.
• Proven experience implementing and improving enterprise ITSM processes.
• Hands-on knowledge of SMAX, UCMDB, and Universal Discovery is highly preferred.
• Experience designing ITSM integrations and enterprise service management solutions.
• Strong understanding of Incident, Problem, Change, Request, Release, Service Level, Configuration, Service Catalogue, and Service Continuity Management.
• Experience with IT infrastructure, process design, business analysis, and service architecture.
• Proficiency in Microsoft Project, Visio, and PowerPoint.
• Excellent analytical, problem-solving, planning, and stakeholder-management skills.
• Strong written and verbal English communication skills.
• Arabic/English bilingual capability is an advantage.
• Ability to work independently in a high-pressure, deadline-driven environment.
• Immediate joiners or candidates with a very short notice period are strongly preferred.
• Candidates must be available in Qatar.

Salary, Benefits & Career Growth

Salary

QAR 12,000 per month, all-inclusive.

The position is offered on an 8-month contract.

The role provides senior-level exposure to enterprise ITSM, service architecture, IT infrastructure, process design, and service-management transformation. It can support professional development through practical experience with enterprise ITSM platforms, integrations, and IT service-management frameworks.

Application Process

Application Process (Website)

Apply only through the official job link.

Click Apply Now on the website to access the application instructions.

HR Email for Application

Send your updated CV directly