Program Manager – Siebel CRM & Microsoft Dynamics 365 CRM | Saudi Arabia

Location

Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Business Development
• Engineering & Technical
• Others / Miscellaneous

Job Overview

We are seeking an experienced CRM Program Manager to lead enterprise CRM transformation initiatives in Saudi Arabia. The role requires extensive expertise across both Siebel CRM and Microsoft Dynamics 365 CRM, with responsibility for CRM architecture, solution design, integration, data migration, transformation roadmaps, and program governance.

The successful candidate will work across enterprise and satellite systems, coordinating CRM integrations with finance, customer self-service platforms, APIs, cloud and on-premises environments. This senior leadership opportunity provides scope for long-term career growth in enterprise CRM transformation, digital platforms, program management, architecture, and technology governance.

Continued professional development in CRM architecture, enterprise integration, cloud technologies, program management, and relevant certifications can support further career progression.

Key Responsibilities

• Lead enterprise CRM transformation programs involving Siebel CRM and Microsoft Dynamics 365 CRM.
• Define and manage CRM transformation roadmaps and governance frameworks.
• Oversee CRM architecture, workflows, and solution design.
• Manage data migration activities across cloud and on-premises environments.
• Coordinate CRM integrations with finance and customer self-service systems.
• Manage integration with enterprise and satellite systems.
• Oversee API and system integration requirements.
• Coordinate technical and business stakeholders throughout program delivery.
• Manage program scope, priorities, risks, dependencies, and deliverables.
• Support enterprise CRM modernization and transformation initiatives.
• Ensure alignment between CRM solutions and broader enterprise technology strategies.
• Provide leadership across cross-functional technical and business teams.
• Drive program governance, stakeholder communication, and delivery oversight.

Requirements & Qualifications

• 12–15+ years of professional experience in CRM, technology, program management, or related fields.
• Strong hands-on expertise with Siebel CRM.
• Strong expertise with Microsoft Dynamics 365 CRM.
• Experience in CRM architecture, workflows, and solution design.
• Strong experience with data migration and system integration.
• Experience across cloud and on-premises environments.
• Experience integrating CRM platforms with finance systems and customer self-service solutions.
• Knowledge of enterprise and satellite system integrations.
• Strong API integration experience.
• Experience leading CRM transformation programs and technology roadmaps.
• Strong understanding of program governance.
• Excellent stakeholder management and communication skills.
• Strong enterprise program and project management capabilities.
• Ability to lead complex, cross-functional CRM transformation initiatives.

Salary, Benefits & Career Growth

The employer has not specified a salary or compensation package for this position.

The role provides opportunities for senior-level career progression in enterprise CRM transformation, technology program management, CRM architecture, digital transformation, integration, and technology governance. Professional development through relevant CRM, cloud, architecture, and program management certifications can further support career advancement.

Application Process

Application Process (Website):

Apply through the employer’s recruitment process and follow the application instructions provided.

HR Email for Application

Send your updated CV directly

Subject: Program Manager – Siebel CRM & Microsoft Dynamics CRM