Refund Analyst – Bilingual Arabic – Qatar

Location

Qatar – Onsite

Job Category

• Finance & Accounting
• Banking & Insurance
• Customer Service & Support
• Legal & Compliance

Job Overview

An organization in Qatar is seeking an experienced Refund Analyst – Bilingual Arabic to support financial operations and refund processing activities. The role involves reviewing customer or taxpayer accounts, identifying eligible overpayments and credit balances, validating refund requests, and ensuring accurate processing in accordance with internal policies and regulatory requirements.

The successful candidate will work closely with Billing, Collections, Finance, banking institutions, and other internal stakeholders to resolve refund-related issues, reconcile transactions, maintain accurate financial records, and support audit requirements. Strong knowledge of accounting principles, payment transactions, reconciliation, financial controls, and compliance is essential.

This position provides opportunities for career growth in financial operations, accounting, refund management, reconciliation, audit, and financial controls. Professional development and certifications such as CPA, CMA, or ACCA can further strengthen career progression.

Key Responsibilities

• Review and analyze refund requests and supporting documentation.
• Examine customer and taxpayer accounts to identify overpayments and eligible credit balances.
• Validate refund amounts against payment and transaction records.
• Prepare refund documentation and obtain required approvals.
• Reconcile refund batches and investigate discrepancies.
• Maintain accurate refund records, reports, and audit trails.
• Coordinate with Billing, Collections, Finance, banks, and relevant internal teams.
• Resolve refund-related payment and reconciliation issues.
• Support internal and external audits by providing accurate financial information.
• Ensure refund processing complies with company policies and regulatory requirements.
• Identify opportunities to improve refund processing efficiency.
• Strengthen financial controls related to refund operations.
• Maintain accurate documentation for financial and compliance purposes.

Requirements & Qualifications

Education

• Bachelor’s degree in Accounting, Finance, or a related field.

Experience

• 3–5 years of experience in financial operations, accounting, refunds, reconciliation, or audit.
• Experience handling financial transactions and account analysis is preferred.

Financial & Accounting Skills

Strong understanding of:

• Financial accounting principles.
• Refund processing and reconciliation.
• Payment transactions.
• Internal financial controls.
• Audit and compliance requirements.
• Financial records and reporting.

Technical Skills

• Familiarity with SAP is highly desirable.
• SAP FI experience is advantageous.
• SAP PSCD experience is advantageous.
• Strong ability to analyze financial data and transaction records.

Language & Communication

• Arabic bilingual capability is required.
• Strong verbal and written communication skills.
• Ability to communicate effectively with customers/taxpayers, banks, and internal stakeholders.

Certifications

The following certifications are advantageous:

• CPA
• CMA
• ACCA

Salary, Benefits & Career Growth

Salary and compensation details have not been provided in the available job posting.

The position offers valuable experience in refund operations, financial reconciliation, accounting controls, audit support, SAP financial systems, and regulatory compliance.

Career progression may include opportunities toward Senior Refund Analyst, Financial Operations Analyst, Accounting Specialist, Reconciliation Analyst, Financial Controls Specialist, or Audit-related roles. Professional development and certifications such as CPA, CMA, or ACCA can further enhance long-term career opportunities.

Application Process

Application Process (Website)

The provided job description does not include an official application website or Apply Now link.

Candidates should apply directly by sending their updated CV to the HR/recruitment email below.

HR Email for Application

Send your updated CV directly

Candidates should highlight their Arabic language capability, financial operations experience, refund processing, reconciliation, SAP experience, and relevant accounting qualifications in their CV.