Senior IT Support Specialist (MS Dynamics 365, LS Retail & Shopify) – Riyadh, Saudi Arabia

Location

Riyadh, Saudi Arabia

Job Category

• Information Technology (IT) & Software
• Customer Service & Support
• Retail & E-commerce

Job Overview

We are hiring an experienced Senior IT Support Specialist to join our team in Riyadh, Saudi Arabia. This position is ideal for IT professionals with extensive experience supporting enterprise retail technologies, Microsoft Dynamics 365, Business Central, LS Retail, Shopify, and Point of Sale (POS) environments. The successful candidate will play a key role in maintaining business-critical systems, resolving technical issues, and ensuring seamless operational performance across retail operations.

This role offers the opportunity to work in a fast-paced retail technology environment where technical expertise, user support, and system customization contribute directly to business success. Candidates with strong troubleshooting skills, software knowledge, and experience supporting retail applications will be well positioned for long-term career growth and professional development.

Key Responsibilities

• Provide technical support for Microsoft Dynamics 365 and Business Central environments.
• Support and maintain LS Retail and Point of Sale (POS) systems.
• Troubleshoot software, application, and system-related issues.
• Manage service requests and issue resolution while meeting service standards.
• Interact with end users to identify, diagnose, and resolve technical problems.
• Perform system customization and development activities where required.
• Support Shopify platform operations and integrations.
• Maintain system stability, performance, and application availability.
• Collaborate with internal stakeholders to improve IT support processes.
• Document technical issues, resolutions, and support activities.

Requirements & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related discipline.
• Minimum 7 years of professional IT support experience.
• Strong experience with Microsoft Dynamics 365.
• Hands-on experience with Microsoft Business Central (Biz Central).
• Experience supporting LS Retail solutions.
• Strong knowledge of Point of Sale (POS) systems.
• Experience with Shopify administration and support.
• Experience in service management and issue resolution.
• Development and customization experience within enterprise applications.
• Previous retail industry experience is required.
• Excellent software troubleshooting and technical support skills.
• Strong communication and user interaction abilities.
• Arabic language proficiency is considered an advantage.
• Relevant Microsoft certifications or ERP-related certifications are beneficial for professional development.

Salary, Benefits & Career Growth

Salary: Negotiable

Benefits

• Opportunity to work with leading retail technologies.
• Exposure to enterprise ERP and retail management platforms.
• Collaborative and professional working environment.
• Opportunities to expand technical expertise across multiple business applications.

Career Growth

• Career advancement within enterprise IT support and retail technology.
• Opportunities for continuous professional development.
• Exposure to advanced ERP, retail systems, and enterprise application customization.
• Opportunities to enhance technical skills through ongoing training and certification programs.

Application Process

Application Process (Website)

• Apply only through the official job link.
• Click Apply Now on the website.

HR Email for Application

Send your updated CV directly