Technical Program Manager – ICT/ELV Service Delivery | Qatar

Location

Qatar

Job Category

• Information Technology (IT) & Software
• Engineering & Technical
• Operations & Supply Chain
• Business Development

Job Overview

The Talent Engine of Middle East is hiring an experienced Technical Program Manager in Qatar to oversee large-scale ICT/ELV service delivery operations. This role is responsible for end-to-end contract delivery, SLA and KPI performance, technical workforce management, client engagement, governance, and operational continuity.

The position is suited to a senior professional with extensive experience in ICT/ELV service delivery and managed-services contracts, particularly within large-scale 24/7 maintenance environments. Experience in airport or other mission-critical operations is strongly preferred.

The successful candidate will have significant opportunities for career growth and professional development through leadership of complex service-delivery operations, stakeholder management, commercial governance, and technical program execution.

Key Responsibilities

• Manage end-to-end contract delivery, including SLA and KPI performance.
• Act as the primary interface with the client and lead contract governance meetings.
• Manage manpower resourcing, mobilization, and certified coverage across technical disciplines.
• Handle escalations related to major incidents and SLA breaches.
• Manage OEMs and subcontractors under a unified service-delivery framework.
• Monitor commercial performance and cost-optimization commitments.
• Maintain contract risk registers and manage transition activities with minimal operational disruption.
• Review and approve monthly service performance reports.
• Drive effective stakeholder communication and contract governance.
• Ensure service-delivery activities align with contractual and operational requirements.

Requirements & Qualifications

• Bachelor’s degree in Engineering, IT, or a related discipline.
• Postgraduate qualification is preferred.
• PMP or PgMP certification required.
• ITIL Expert or ITIL Managing Professional certification required.
• Minimum 12 years of experience in ICT/ELV service delivery.
• Proven experience managing large-scale 24/7 maintenance or managed-services contracts.
• Airport or mission-critical operations experience is strongly preferred.
• Strong stakeholder management capabilities.
• Strong commercial and contract governance skills.
• Excellent leadership and program-management capabilities.
• Strong communication, escalation-management, and decision-making skills.

Salary, Benefits & Career Growth

Salary and compensation details have not been provided for this position.

The role offers significant opportunities for career progression and professional development through leadership of large-scale ICT/ELV service-delivery contracts. The successful candidate will gain continued exposure to contract governance, commercial performance, technical operations, stakeholder management, and mission-critical service environments.

Professional certifications such as PMP, PgMP, and ITIL are important qualifications for this position and support continued professional development within technical program and service-delivery management.

Application Process

Application Process – Website

No official job website or Apply Now link was provided in the job description.

Candidates should apply directly by email using the official recruitment contact provided below.

HR Email for Application

Send your updated CV and certificates directly