Location
Noida, Uttar Pradesh, India
Job Category
- Customer Service & Support
- Hospitality & Tourism
- Operations & Supply Chain
- Private Jobs
- Customer Support Jobs
Job Overview
An exciting opportunity is available for experienced Voice Customer Support Executives to join an Airlines Process in Noida. This role is ideal for customer service professionals with international voice process experience who are passionate about delivering exceptional customer experiences while supporting airline-related operations.
The position offers a dynamic work environment with rotational shifts, five-day work weeks, transportation facilities, and structured career growth opportunities within the customer support and aviation services industry. Candidates with strong communication skills, customer-centric thinking, and experience handling international customers are encouraged to apply.
Key Responsibilities
- Handle inbound and outbound customer interactions for airline-related services.
- Provide professional assistance to customers regarding travel-related queries.
- Deliver excellent customer service while maintaining quality standards.
- Resolve customer concerns efficiently and accurately.
- Maintain detailed customer records and update internal systems.
- Meet service level agreements (SLAs) and performance metrics.
- Collaborate with internal teams to ensure timely issue resolution.
- Follow company policies, quality guidelines, and compliance procedures.
Requirements & Qualifications
Education
- Undergraduate or Graduate candidates are eligible.
Experience
- Minimum 9 months of International Voice Process experience is mandatory.
Technical & Professional Skills
- Voice Customer Support
- International Customer Service
- Excellent English Communication Skills
- Customer Relationship Management
- Problem-Solving
- Computer Proficiency
- Process Compliance
Assessment Requirement
- AMCAT Assessment
- Writex Assessment (B2 Score – 65)
Salary, Benefits & Career Growth
Salary
- Annual Salary: ₹4.0 – ₹4.7 LPA
- In-Hand Salary: Up to ₹33,000 per month
Benefits
- Five-day working week.
- Two rotational weekly offs.
- Rotational shifts.
- Both-side cab transportation.
- Opportunity to work in the airline customer support domain.
Career Growth
- Career advancement opportunities in airline operations and customer experience.
- Exposure to international customer service standards.
- Skill development through structured process training and continuous professional growth.
Application Process
Application Process (Website)
- Apply only through the official job application process.
- Click Apply Now on the website.
HR Email for Application
Send your updated CV directly to:
Contact: 7055164211
